General Terms & Conditions of Sale
Les Fleurs De Lys
These general conditions of sale are implemented for the use of booking a stay in Villas & Bed and Breakfast “Les Fleurs De Lys”, ILE D’OLERON, FRANCE. They constitute the reservation contract between the owner, Mrs. Georgette Lambert or Fabien Lambert and the customer of a stay in Villas or Bed and Breakfast.
Article 1 – Duration of stay: The customer rents one or more accommodations for a fixed period and cannot under any circumstances claim any right to remain in the premises.
Article 2 – Prices: The prices indicated on the website www.lesfleursdelys.fr are the only contractual prices. They are all taxes included.
Article 3 – Validation of a reservation: The reservation is made directly on our reservation site, email or by telephone. The reservation is considered firm only after receipt of a deposit cashed upon receipt and deductible from the invoice upon your arrival. The deposit must be paid no later than 7 working days from the date of the reservation request.
Amount of deposit:
- For the suites, the deposit amounts to 1 night for stays of 1 to 3 nights and 25% of the total price for stays longer than 3 nights.
- For the villas, the deposit amounts is 25% of the total price of the stay.
The payment of deposits can be made:
- by bank check
- by secure payment via our website
- by money transfer
The payment of the deposit implies acceptance of these general conditions of sale.
Upon receipt of the deposit, we will send you an email confirming receipt with details of the service reserved, having the value of a contract.
If the reservation is made by telephone, the follow-up of the reservation will be done by email.
If the customer wishes, a reservation contract can be sent to them by mail.
Article 4 – Cancellation by the customer: All cancellations must be notified by postal letter or email addressed to the owner.
If the cancellation occurs more than 30 days before the start of the stay, the deposit will be returned to the customer.
If the cancellation occurs less than 30 days before the start of the stay, the deposit remains with the owners who reserve the right to claim the balance of the price of the accommodation.
If the customer does not show up before 7 p.m. on the scheduled start day of the stay, the owners reserve the right to dispose of the accommodation. The deposit remains with the owners who reserve the right to claim the balance of the price of the accommodation.
In the event of a shortened stay, the price corresponding to the cost of accommodation remains in full with the owners. Only the additional services consumed will be due to the owners.
Article 5 – Cancellation by owners: When, before the start of the stay, the owners cancel the stay, for reasons beyond their control, they must inform the customer as quickly as possible by telephone or email. This will be reimbursed immediately for the amounts paid.
Article 6 – Arrival time: The customer must arrive on the specified day of reservation and at the times mentioned below. Accommodations are available from 2 p.m. Please notify us if you arrive after 6 p.m. Any arrivals after 8 p.m. will be charged €30.
Article 7 – Departure time: Rooms must be vacated by 10 a.m. Beyond that, you will be charged an additional €30.
Article 8 – Payment of the accommodation balance:
The balance of the stay will be due 30 days before arrival
- By credit card
- Wire Transfer
Or Arrival Day.
- By Cash
Unplanned additional consumption and services will be paid at the end of your stay.
Article 9 – Tourist tax: The tourist tax is a local tax and is not included in the price of the night. It is collected by the owners on behalf of the municipality and is then transferred to the Public Treasury.
Article 10 – Capacity: The reservation is established for a specific number of people. If the number of occupants is greater on the day of arrival, the owners are able to refuse the additional people. This refusal can in no case be considered as a modification or termination of the contract at the initiative of the owners, so that in the event of the departure of a number of people greater than those refused, no reimbursement can be considered.
Article 11 – Art of living, use of the premises: Respect for a certain art of living is required of all guests to guarantee the tranquility of the place and the comfort of its guests.
In addition, the “Les Fleurs De Lys” suites are an entirely non-smoking area, with the exception of the exterior part.
It is also requested not to eat seafood in the suites.
The customer undertakes to respect the instructions for good manners appearing in the rooms and in these general conditions of sale.
Any disrespectful attitude towards other guests and/or facilities may result in immediate cancellation of the reservation.
The customer undertakes to return the rooms in perfect condition at the end of the stay and to declare, and financially assume, any possible damage for which he may be responsible.
Children living in the “Les Fleurs De Lys” are the sole responsibility of their parents..
Article 12 – Liability
Les Fleurs De Lys accepts no liability in the event of loss, theft and/or damage or injury to property or people on the property regardless of the cause.
Article 13 – Dispute
In the event of a dispute and in the absence of an amicable agreement, the parties agree to submit all disputes without exception which may arise from the validity, interpretation or execution of this agreement, to the competent Court within whose jurisdiction is the « Les Fleurs De Lys ».
Article 14 – Acceptance of the conditions of sale
These conditions of sale are subject to change at any time without notice.
Acceptance and compliance with these conditions of sale are deemed acquired upon payment of the deposit.
Failure to comply with the general conditions of sale and the instructions for good manners may be considered as a breach of the contract at the initiative of the customer.
In the event of the customer's departure, no refund can be considered.
Article 15 – Information technology and freedoms:
In accordance with the law of January 6, 1978, you have the right to access and rectify data concerning you.
« Les Fleurs De Lys » undertakes not to transmit the information that you have communicated to it to other companies or organizations. These conditions of sale are subject to change at any time without notice. Acceptance and compliance with these general conditions of sale are deemed acquired upon payment of the deposit.